How to update personal details on Plus500

If you’ve spotted an old address, changed your name, switched emails, or just typed your phone number wrong when signing up — don’t worry. Updating personal details on Plus500 is not only possible, it’s part of staying verified and keeping your account safe.

In this guide, we’ll walk through how to update your personal info step by step, how long it takes, what documents you might need, and what to do if something goes wrong. Whether you’re fixing a typo or moving countries, we’ve got you.

Why updating your personal info on Plus500 matters

Even small details like an outdated address or mismatched last name can block withdrawals, trigger verification errors, or delay support responses. Here’s why staying accurate matters:

• It helps Plus500 follow financial laws (like KYC rules)
• It keeps your account verified and in good standing
• It prevents delays when depositing or withdrawing
• It protects your identity and access to your funds

Plus500 is a regulated broker under authorities like the FCA (UK), CySEC (EU), and ASIC (Australia), which means they legally require correct customer information. You’re not being hassled — you’re being protected.

What you can update — and how hard it is

Let’s break it down into two groups:

Changes you can make yourself in the app or web platform:

• Email address
• Phone number
• Preferred language

Changes that usually require support and new documents:

• Residential address
• Legal name
• Date of birth or nationality
• Tax residency
• Account currency (can’t be changed; see below)

Updates that involve your identity — name, address, birthdate — usually require re-verification.

How to change your email address on Plus500

Step 1: Log in to your Plus500 account
Step 2: Go to “Menu” (mobile) or your name/profile icon (desktop)
Step 3: Tap “Account Details”
Step 4: Select “Change Email”
Step 5: Enter your new email and confirm

Heads-up: You may get a confirmation link sent to both your old and new email addresses. If you don’t have access to your old one, contact support — they’ll guide you through identity verification first.

How to update your phone number

Step 1: Open the Plus500 app or website
Step 2: Go to “Account” or “Settings”
Step 3: Choose “Change Phone Number”
Step 4: Enter your new number
Step 5: Complete SMS confirmation to finalize the change

If you’ve lost access to your old number, support can help — but they’ll need to verify your identity first.

Pro Tip: Avoid temporary numbers or burner SIMs. Use your primary number to avoid future issues with login or alerts.

How to change your residential address

Changing your address usually means providing new proof. Here’s how to handle it:

Step 1: Prepare a valid proof of address

• Must be dated within the last 6 months
• Must clearly show your name and new address
• Accepted documents: bank statement, utility bill, tax notice

Step 2: Contact Plus500 support via live chat or help form
Step 3: Explain you’re updating your address
Step 4: Attach your document

They’ll review your request, usually within 1–2 business days. You might be asked to verify your ID again — especially if your new address is in a different country.

How to change your legal name

If your name changed due to marriage, divorce, or you spotted a signup typo, Plus500 can help update it.

Step 1: Contact support directly
Step 2: Explain the reason for the change (e.g. “married recently,” “correcting spelling”)
Step 3: Upload documents

• Government-issued ID showing your new name
• Possibly a marriage certificate, court order, or name change affidavit

From user reports, support usually responds within 1–3 days. Be clear, polite, and provide all documents in one go to speed it up.

How to correct your date of birth or nationality

These changes are rare — and sensitive — since they affect identity verification. If you accidentally entered the wrong info when signing up:

• Reach out to support as soon as possible
• Explain it was a mistake
• Upload a valid government ID clearly showing the correct info

They may request additional documentation and manually review your case. In some cases, if the error can’t be fixed (especially if it looks like a mismatch or fraud attempt), you may need to close the account and create a new one with the correct data.

What about changing tax residency or account currency?

Tax residency: If you move to a different country, notify Plus500 support. They may ask for:

• New proof of address
• Updated tax ID (if applicable)

This helps them stay compliant and avoids issues with withholding or reporting.

Currency: Unfortunately, account currency cannot be changed once set. If you want to use another currency (e.g. USD instead of EUR), you’ll need to open a new account and select the preferred currency during signup.

What if your account gets frozen during changes?

In rare cases, users have had their accounts temporarily locked during updates. It usually happens when:

• ID doesn’t match the new name/address
• A change triggers a fraud alert
• You’ve tried to change high-sensitivity fields like DOB or nationality without proper documents

Here’s what to do:

• Contact support immediately and explain clearly
• Send updated ID and proof
• Stay polite and calm — this almost always speeds things up

Most locks are lifted in 24–72 hours once verified.

Real stories from traders who’ve updated their details

Here’s what real users said in community forums and reviews:

• “Changing my phone took two minutes. Super smooth.”
• “I moved to France and had to update my address. Sent a new EDF bill — done in 24 hours.”
• “Fixed a typo in my name by sending them my ID again. Took 2 days. They were helpful.”

The key is clear communication, readable documents, and patience. You’re not alone — these updates are normal and usually quick.

How long do changes take?

• Email or phone: Instant to 1 hour
• Address: 24–48 hours
• Name: 1–3 business days
• Date of birth or nationality: 2–5 business days
• Tax residency: 1–2 business days
• Currency: Cannot be changed

Times vary based on your location, document quality, and support response load.

You’re not doing anything wrong

If you feel frustrated or nervous while changing your info, that’s completely normal. It’s your money and your identity — of course you want things to go smoothly. Just know that Plus500 deals with this all the time. As long as you’re honest and organized, you’re in good hands.

Final Thoughts

Keeping your personal info current isn’t just admin work — it’s part of protecting your trading journey. These small updates help keep your account strong, secure, and ready for whatever’s next. If you ever feel stuck, breathe, reach out, and keep going. You’re doing just fine.

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FAQs

1. Can I update my email address on Plus500 myself? Yes, go to your settings and follow the “Change Email” process. You may need to confirm through your old email.

2. What if I lost access to my old email? Contact support. You’ll need to verify your identity again to secure the change.

3. How do I change my phone number on Plus500? Use the account settings menu. You’ll get a text message to confirm the new number.

4. Do I need documents to change my address? Yes. Submit a recent utility bill, tax letter, or bank statement showing your new address.

5. Can I change my name on the platform? Yes, but you’ll need to send legal proof — like a marriage certificate or updated passport.

6. Is it possible to fix a mistake in my date of birth? Yes, if it was a signup error. Send a clear ID and explanation to support.

7. What happens if my account is locked during a change? Contact support. Most freezes are temporary and resolve within 72 hours once verified.

8. Can I change my account currency? No. Once selected, account currency cannot be changed. You’d need to create a new account.

9. What if I move to another country? Update your address with new documents. Plus500 may ask for new tax info too.

10. How long does it take to update personal info? Quick updates (email/phone) take minutes. Name and address changes usually take 1–3 business days.