Common Reasons for FxPro Verification Rejection and How to Resolve

Getting your FxPro account verified is a necessary step before you can begin trading live. But sometimes, even when you upload what seems like the right documents, your verification may be rejected. This can be frustrating, especially for beginners who aren’t sure what went wrong.

In this article, we’ll break down the most common reasons why FxPro rejects verification documents, how to fix the problem, and what to check before uploading — whether you’re verifying an individual or corporate account.

Why Verification Matters on FxPro

FxPro is a regulated broker, which means it must follow strict rules under global financial authorities like the FCA (UK), CySEC (EU), and FSCA (South Africa). These rules require the broker to verify your identity and address before allowing you to fund your account or trade live.

If your documents don’t meet the requirements, your account will remain limited or suspended until you fix the issue.

Common Reasons for Rejection: Proof of Identity (POI)

• Blurry or Cropped Images. If any part of your ID is cut off, or the image is not clear, it will be rejected. All corners of the document must be visible, and the photo or scan must be sharp. Take a new photo in good lighting. Use a scanner if possible. Avoid shadows or glare.
• Expired Document. Even if the document was valid when you signed up, if it’s expired now, it won’t be accepted. Upload a valid, unexpired version of your passport, ID card, or driver’s license.
• Mismatched Personal Details. If the name on your document doesn’t match the name on your FxPro account, the system will flag it. Make sure your name, spelling, and date of birth match exactly. If there’s a legal name change, you may need to upload extra documents like a marriage certificate.
• Poor Color Contrast (Black-and-white copies). FxPro does not accept black-and-white scans or photos of your ID. Make sure your image is in full color and the text is easy to read.

Common Reasons for Rejection: Proof of Address (POA)

• Document Older Than 3 Months. Most address proofs must be no older than 90 days. This is a frequent reason for rejection. Upload a recent utility bill, bank statement, tax letter, or similar document dated within the past 3 months.
• No Full Name or Address. The document must clearly show your full name and residential address, and they must match what you entered during registration. Double-check the uploaded document. Don’t crop it, and make sure both name and address are clearly visible.
• Unsupported Document Type. Documents like delivery invoices, mobile bills, or screenshots are usually not accepted. Use accepted documents such as utility bill (water, gas, electricity), bank/credit card statement, government-issued letter, tax notice, internet or landline bill.
• Non-Matching Address. If the address doesn’t match what’s in your FxPro account, it will be rejected. Update your FxPro profile to match your actual address, or upload a new document with your registered address.

Common Issues with Corporate Accounts

• Missing Company Documents: Articles of incorporation, business license, and shareholder registry must be provided.
• Unverified Representative: The person opening the account must submit their own POI and POA.
• Name Mismatch: The company’s name on the documents must match exactly with the application.

Fix: Contact FxPro’s onboarding support for corporate clients to ensure your documents meet regional legal standards.

Before You Upload: Verification Checklist

Here’s a quick checklist to help you avoid rejections:

For Proof of Identity (POI)

• Is the document government-issued?
• Is it unexpired?
• Is it in full color and high resolution?
• Are all corners visible?
• Does the name match exactly?

For Proof of Address (POA)

• Is the document issued within the last 3 months?
• Does it show your full name and address?
• Is it in PDF or photo format (not a screenshot)?
• Is the document type accepted?

For Corporate Accounts

• Do you have valid business registration papers?
• Is the company name consistent across all documents?
• Is the representative’s ID verified?

Tips to Speed Up Your FxPro Verification

• Use a scanner or HQ camera. Avoid using your phone’s front-facing camera or low-resolution snapshots. A scanner or a back-facing high-resolution camera captures crisp details, making your name, ID number, and photo clear. This can significantly reduce the chances of your document being rejected.
• Upload PDFs when possible. Documents like bank statements or utility bills are best submitted in PDF format because they’re less likely to be blurry or distorted during upload. They also preserve original formatting and ensure that nothing important is cut off or misaligned.
• Avoid editing or cropping. Cropping out parts of your document, even if you think they’re not important, often results in rejections. Leave the document exactly as issued, showing the full page with all four corners. Avoid adding filters or redactions, which can raise red flags during review.
• Use official documents only. Only upload documents issued by official sources like banks, governments, or service providers. Screenshots of emails, handwritten letters, or app interfaces (like mobile banking screenshots) are often not accepted and delay the process.
• Check your email regularly. FxPro will notify you if something is wrong with your submission. Responding quickly to their request can shorten verification time by days. Add FxPro to your safe sender list so these emails don’t go to spam.

Final Thoughts

FxPro’s verification process is straightforward — but it requires precision. Most rejections are avoidable with a bit of prep. Whether you’re verifying a personal or corporate account, make sure your documents are clear, up-to-date, and match your registration info. With the right approach, you can go from signup to live trading without delay.

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FAQs

1. How long does verification take? Usually 1–3 business days. It can be faster if your documents are clear and complete.

2. What happens if my documents are rejected? You’ll receive an email with the reason. Simply log back in, correct the issue, and re-upload.

3. Can I verify my account from a mobile device? Yes. FxPro accepts mobile uploads, but make sure the images are sharp and well-lit.

4. Can I contact support if I’m not sure what’s wrong? Yes. FxPro has responsive customer support via live chat and email. They’ll guide you through fixing document issues.

5. What languages are accepted on documents? FxPro usually accepts documents in English or with Latin script. For other languages, a certified translation may be requested.

6. Can I upload more than one document for proof of address? Yes. If your first document is unclear, uploading a secondary one can help speed up review.