FxPro Deposit Not Showing – What to Do?

You’ve submitted a deposit to your FxPro account… but it’s not showing up. Whether it’s your first time funding your account or you’re in the middle of managing open trades, this can feel frustrating and stressful.

But don’t worry. Most deposit issues are temporary and solvable. In this article, we’ll walk through the likely reasons your FxPro deposit hasn’t appeared, how to troubleshoot it, and what steps to take next — using real-world trader experiences and practical advice.

First: Check the Expected Processing Time

Before assuming something went wrong, it helps to know how long each payment method usually takes. Some methods are instant, while others can take days — especially if banks are involved.

• Credit/Debit Cards (Visa/Mastercard). Deposits are typically processed within minutes. However, network slowdowns, fraud checks, or time zone differences can cause a delay of up to 1 hour. If your card has security features enabled (like 3D Secure), incomplete authentication may block the transaction.
• E-wallets (Skrill, Neteller, PayPal). These are among the fastest and most reliable methods, usually appearing instantly in your FxPro Wallet. If they take longer than 15–30 minutes, it’s often a processing error on the e-wallet provider’s end or a failed authentication step.
• Bank Transfers (SEPA, SWIFT, Local). These are not instant. Transfers typically take 1–2 business days for local transfers in your country, 3–5 business days for international/SWIFT transfers, especially across continents, public holidays, weekends, or incorrect banking info can extend this by a few extra days.

Note: Banks rarely process transfers on weekends. If you deposit Friday afternoon, it might not begin processing until Monday.

Double-Check Your FxPro Account

If you haven’t already, log into your FxPro Direct Dashboard and check:

• Whether the deposit shows in the FxPro Wallet (not the trading account).
• If it’s in the correct sub-account, especially if you manage multiple accounts or currencies.
• Your transaction history tab — sometimes deposits are logged even before they appear in the balance.
• Your email for a confirmation from FxPro or your payment provider.

Common Reasons Your FxPro Deposit Isn’t Showing

These are the most common causes for deposit delays:

1. Deposit Made After Banking Hours

Card and e-wallet payments may still process after hours, but bank transfers will wait until the next business day to begin. Weekend deposits often get processed Monday.

2. Using a Payment Method That’s Not in Your Name

FxPro strictly prohibits third-party deposits (e.g., using a spouse or business account). If you used a card or wallet not registered to your FxPro account name, your funds may be held or returned.

3. Bank Transfer Without Proper Reference

Each FxPro bank transfer deposit comes with a unique reference code (usually shown after submitting the funding request). Missing or mistyped codes can delay internal matching of your funds.

4. Payment Provider Delays

Skrill, Neteller, PayPal, and even banks can occasionally experience slowdowns. These are typically resolved within a few hours, but can be frustrating during market hours.

5. Technical Glitches

While rare, temporary technical issues with FxPro’s systems or payment gateways may hold your deposit in “pending” until cleared manually.

---

What to Do Next (Step-by-Step)

• Review the expected processing time. Wait the full time window before panicking — especially for bank transfers.
• Check both your Wallet and Trading Account. Deposits often appear in the FxPro Wallet first. You must then transfer funds manually to your trading account from the Wallet.
• Confirm your payment method is valid. Was the card or e-wallet in your name? Was the bank account personal? If not, this might cause automatic rejection.
• Log into your e-wallet or bank account. Confirm the transaction was successful and not pending, reversed, or rejected.
• Gather documentation. Screenshot your bank transfer receipt or e-wallet confirmation. Note the transaction ID, date/time, amount, and method used.
• Contact FxPro Support (if needed). Use Live Chat for quick responses. Email [email protected] with full transaction details and documentation. Mention your FxPro account ID, deposit amount, payment method, and when you initiated the deposit.
• Be patient but proactive. Support usually replies within 24 hours and can manually trace and credit deposits if needed — especially if you provide proof.

Tips to Avoid This in the Future

These small steps can save you a lot of time and stress:

• Always deposit using accounts registered in your name. FxPro won’t accept third-party payments and may return them, which takes time and may cost fees.
• Use e-wallets like Skrill or Neteller for faster processing and easier confirmations.
• Double-check the reference number when making a bank transfer. Copy/paste it exactly — even one missing digit can slow things down.
• Avoid weekends and holidays for bank transfers. Schedule funding early in the week if you’re planning trades.
• Keep transaction receipts and screenshots — they’re often required to speed up investigations.
• Use the Wallet transfer system properly. Even if your deposit is in the FxPro Wallet, you still need to allocate it to your MT4/MT5 or cTrader trading account manually.

What Real Traders Say

• A UK-based trader on Trustpilot said their Skrill deposit didn’t show instantly, but once they submitted a screenshot and contacted support, it was manually applied in under 15 minutes.
• On the FxPro Reddit thread, a trader in South Africa shared how their local bank transfer took 4 full business days, and only appeared after they chased the reference issue.
• Several community members report that using Neteller or Skrill is the fastest option, with deposits showing up in under 60 seconds in most cases.
• One user noted that a typo in the bank reference field caused a 3-day delay. Support credited it quickly once proof was shown — so it’s worth double-checking before sending.

Final Thoughts

A missing deposit isn’t the end of the world — but it can feel like it in the moment. Most issues are caused by timing, missing reference numbers, or payment mismatches. Knowing what to check and how to respond will save you time and frustration.

Still stuck? Reach out to FxPro’s support with your transaction details. They’ve handled thousands of deposit issues and are usually fast to resolve them — especially if you come prepared.

---

FAQs

1. How long should I wait before contacting support? Wait 1 hour for cards or e-wallets and up to 5 business days for international bank transfers. If your deposit hasn’t arrived after these windows, contact support with proof of payment.

2. Can FxPro locate my deposit without a reference number? Sometimes, but it takes longer. A missing or incorrect reference slows down the internal matching process. Always include the code provided after your deposit request.

3. Is there a chance my funds were lost? Unlikely. Most delays are either processing issues or mismatched information. As long as your transaction went through and you have proof, FxPro support can usually trace and resolve it.

4. Can I deposit using someone else’s bank account or card? No. FxPro only allows deposits from accounts in your own name. Third-party deposits may be held or returned, minus any processing fees.

5. How do I know if the money went to my Wallet or Trading Account? Log into FxPro Direct → Wallet → Transaction History. If it shows in the Wallet, you must move it manually to your trading account using the internal transfer function.

6. What if I made a typo in my name or account number during the deposit? If the funds were sent correctly and you have proof, FxPro can usually recover and allocate the funds manually. Contact support with full details.