How to Reset My Plus500 Password?

Forgetting your trading platform password happens to everyone — and if you’re using Plus500, you’re not alone. Whether you’re trying to log in on your phone or desktop, resetting your password is a quick process if you know where to start.

This guide walks you through how to reset your Plus500 password step by step. We’ll also cover what to do if you use two-factor authentication (2FA), are locked out of your account, or simply aren’t receiving the reset email. Let’s get you back in.

When Should You Reset Your Password?

Here are the most common reasons why users reset their Plus500 password:

• You forgot it or typed it incorrectly too many times.
• You’ve been logged out unexpectedly and can’t remember your credentials.
• You’re receiving a message like “Invalid username or password.”
• Your email was compromised, and you want to secure your account.

If any of these sound familiar, don’t worry — there’s a straightforward way back in.

How to Reset Your Plus500 Password on Desktop/Web

Resetting your password through the Plus500 website takes just a few minutes:

1. Go to the official Plus500 website. Visit www.plus500.com and click on “Log In” in the top-right corner.
2. Click on “Forgot your password?”. Under the login fields, you’ll see a link that says “Forgot your password?” — click it.
3. Enter your registered email. Type the email address you used when registering your Plus500 account. Make sure it’s spelled correctly.
4. Check your email inbox. Plus500 will send you a reset link. This usually arrives within a few minutes. If you don’t see it, check your spam or junk folder.
5. Set your new password. Click the link in your email and create a strong, new password. Avoid using something simple like “password123” — go for something unique.
6. Log in with your new credentials. Return to the site and use your updated password to access your account.

How to Reset Your Password in the Plus500 Mobile App

The steps are nearly identical on mobile:

1. Open the Plus500 app
2. Tap “Log In”
3. Tap “Forgot your password?”
4. Enter your registered email address
5. Check your inbox and tap the reset link
6. Create and confirm a new password
7. Return to the app and log in

This works for both Android and iOS versions of the app. Just make sure you’re using the official app downloaded from the App Store or Google Play.

What If You Have Two-Factor Authentication (2FA) Enabled?

If you’ve set up 2FA with Plus500, your password reset process will include one extra step:

• After clicking the reset link and choosing a new password, you’ll be asked to verify a code from your authentication app (like Google Authenticator or Authy).
• If you’ve lost access to your 2FA device, you’ll need to contact Plus500 customer support and request identity verification to reset both your password and security access.

Pro tip: Always keep a backup of your 2FA codes in case your phone is lost or reset.

Troubleshooting: Common Issues and Fixes

Even though Plus500’s reset system is generally smooth, some users have reported specific issues on trading forums. Here’s how to tackle the most common ones:

Not receiving the password reset email?

This is one of the most frequently reported problems.

Real-world insight: Traders on platforms like Reddit and Trustpilot often say the reset email ended up in their spam or promotions folders. Others mention delays up to 15 minutes when Plus500 servers are busy.

What to do

• Check all folders (Spam, Junk, Promotions).
• Wait at least 10–15 minutes.
• Use a desktop browser instead of a mobile device when requesting the reset link — some users report better results this way.
• Make sure your inbox isn’t full or blocking “noreply” addresses.
• If still no email, contact Plus500 support via the Help Center.

Forgot which email you used?

This is common for users who haven’t logged in for a while or who manage multiple trading accounts.

Suggested fix

• Search “Plus500” or “welcome to Plus500” in all your email accounts.
• Try to remember which email you used when funding the account.
• Reach out to support with your full name, phone number, and a screenshot of any deposit confirmations.

Account locked due to failed login attempts?

If you enter the wrong password too many times, Plus500 may temporarily lock your account for security reasons.

What to do

• Wait 15–30 minutes and try again.
• In the meantime, go through the password reset process so you’re ready when the lock clears.

2FA app is lost or reset?

If you’ve lost access to your Google Authenticator or Authy app, you can’t complete the login even if your password is correct.

Real-world insight: Traders often forget to back up their 2FA setup. Some mention waiting up to 24 hours for support to verify their ID and disable 2FA.

Fix

• Contact support directly and request 2FA reset.
• Be ready to provide – a photo of your ID, proof of deposit (e.g., transaction record or card screenshot with digits hidden) and the device you last used to log in.

Final Thoughts

Forgetting your Plus500 password is nothing to stress over — resetting it is quick and simple, whether you’re on desktop or mobile. By keeping your login details safe, using a strong password, and setting up 2FA, you add an extra layer of protection to your trading account.

If anything feels unclear or you run into trouble, Plus500’s support team is just a message away.

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FAQs

1. Can I use the same password again after resetting it? Yes, technically you can reuse your previous password, but it’s not recommended. For better security, always use a new, unique password.

2. What should I do if my reset link expired? Reset links from Plus500 are time-sensitive. If yours expires, simply repeat the reset process from the login page to receive a fresh link.

3. Can I request a password reset multiple times in a row? Yes, but be aware that requesting too frequently can delay email delivery. It’s best to wait a few minutes between requests.

4. I created my account through Facebook/Google login — can I still reset a password? If you signed up via social login, your password is tied to your Google or Facebook account. You’ll need to reset your credentials through those services instead.

5. Will changing my password log me out of all devices? Yes. Once your password is reset, Plus500 will log out all other active sessions, so your account is protected if your old password was compromised.